Terms of Service & Repair Agreement

1. Pre-Payment Policy & Repair Cost Estimates

1.1 Upfront Payment Requirement: Full or partial pre-payment is required upfront prior to the commencement of any diagnostic teardown, parts procurement, micro-soldering, or hardware repair services. No order for specialized OEM or aftermarket replacement components will be placed until required deposit funds are received and cleared.

1.2 Estimates Only: All prices quoted verbally, in writing, on the website, or via intake receipts are PRELIMINARY ESTIMATES ONLY. Initial estimates are based on customer descriptions and non-destructive external inspection.

1.3 Revisions Due to Concealed Damage: Electronic devices that have experienced drops, physical trauma, or electrical surges frequently harbor hidden secondary damage. If additional defects or higher-cost components are deemed necessary during disassembly, MOHSIN DIGITAL reserves the right to revise the repair estimate. We will pause repair work and contact you for authorization. If you decline the revised estimate, any non-refundable diagnostic assessment fee and costs for non-returnable parts already ordered/installed remain due.

2. Absolute Disclaimer of Liability for Data Loss & Backup Duty

MOHSIN DIGITAL, its technicians, owners, and affiliates are STRICTLY NOT RESPONSIBLE OR LIABLE under any circumstances for any loss, corruption, alteration, or deletion of personal data, software, photos, contacts, financial information, operating systems, cryptographic keys, or corporate records stored on any device submitted for evaluation or repair.

2.1 Sole Customer Responsibility: The customer is strictly and exclusively responsible for creating a complete external backup prior to relinquishing the device to MOHSIN DIGITAL.

2.2 Inherent Hardware Risks: Modern electronic repair involves physical disassembly, thermal heating cycles, power disconnection, and trace microsurgery. Damaged logic boards or degraded flash memory chips can suffer catastrophic storage failure during handling. MOHSIN DIGITAL will never intentionally wipe data without consulting the customer, but cannot guarantee data integrity on stressed or malfunctioning electronics.

3. System Locks, iCloud, Google FRP & Disabled Devices

3.1 Passcode & Account Locks: MOHSIN DIGITAL is NOT RESPONSIBLE for devices locked by Apple ID (iCloud Activation Lock), Google Factory Reset Protection (FRP), Samsung Account, Knox security, Microsoft BitLocker, BIOS/EFI passwords, or any mobile device management (MDM) profile.

3.2 Disabled Systems: If a device has a damaged, ghost-touching screen, the digitizer may register false touches, causing the operating system to enter "iPhone is Disabled", "Security Lockout", or emergency erase mode. MOHSIN DIGITAL bears zero liability for disabled states triggered by ghost touch or customer-forgotten passcodes.

3.3 Full Payment Remains Due: If a hardware repair is successfully completed but the customer is unable to unlock or activate the device due to forgotten credentials, the customer remains 100% responsible for paying the full repair balance. We do not perform illegal bypassing of stolen or blacklisted devices.

4. Limited 30-Day Warranty & Specific Exclusions

MOHSIN DIGITAL provides a 30-Day Limited Warranty beginning on the date the repair is marked completed or the item is collected.

Screen Replacements (30 Days): Covers manufacturing defects, touch unresponsiveness, or spontaneous digitizer failure under normal, non-impact use. Exclusions: cracked, chipped, or scratched glass; internal OLED bleeding, ink spots, or black dots; horizontal or vertical colored lines; frame bends, drops, or liquid ingress.

Other Hardware Repairs (30 Days): Covers the EXACT SAME replaced part or repaired circuit (e.g., PS5 HDMI port, battery, charging port, audio IC). Does not cover unrelated functions, new unrelated faults, software corruption, normal battery degradation, or surge damage.

Warranty Voidance: Any subsequent disassembly, tampering, or repair attempt by the customer or any third party, or removal of the MOHSIN DIGITAL warranty sticker, immediately terminates all warranty coverage.

5. Water / Liquid Damage & Cockroach / Pest Contamination Assessment

5.1 Non-Refundable Assessment Charge: A mandatory, non-refundable assessment charge applies to all liquid-damaged and pest-contaminated devices, even if the device is ultimately deemed unrepairable or the customer declines further restoration.

5.2 Justification for Charge: These devices require specialized handling, biohazard sanitization, ultrasonic cleaning, microscopic board descaling, and extensive bench time.

5.3 No Warranty on Water-Damaged Devices: Liquid corrosion is chemically progressive. MOHSIN DIGITAL offers NO WARRANTY on devices with liquid damage history once they leave our facility.

6. 30-Day Abandoned Property & Disposal Policy

6.1 Mandatory 30-Day Collection Window: Customers MUST pick up their device within thirty (30) calendar days from the date MOHSIN DIGITAL notifies the customer that the device is repaired, ready for pickup, or unrepairable.

6.2 No Responsibility for Unclaimed Items: MOHSIN DIGITAL is NOT RESPONSIBLE for any loss, damage, or deterioration of devices left beyond the 30-day period.

6.3 Legal Title & Disposal Under NY Lien Law: Pursuant to New York State Lien Law § 180, any item unclaimed thirty (30) days after completion notification is deemed ABANDONED PROPERTY. MOHSIN DIGITAL may recycle, salvage, or sell the device to recoup unpaid diagnostic, parts, labor, and storage fees ($5/day after 30 days) without further notice.

7. Mandatory In-Store Final Inspection & Release of Liability

The customer must thoroughly and personally inspect all functions and physical cosmetic conditions of the device before leaving the store premises. By taking possession of the device and leaving the premises of MOHSIN DIGITAL, you certify that the repair was inspected and completed to your complete satisfaction.